Now Hiring - Parts Counter Sales in Maywood, IL

AVW is looking for a customer service minded candidate who thrives in a fast paced environment to join our team!

Company Overview:

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 40years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Parts Customer Service Representative's Job Responsibilities:

• Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
• Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
• Managing parts inventory by running reports, cycle counting, ordering inventory.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the customer when special ordered parts have been received.
• Notifies the shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
• Candidate will create and track all activity thru JobBoss software.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Maintain accurate inventory count.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and uncluttered..
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.

Parts Customer Service Representative Job Qualifications:

• Strong work ethic, punctuality, and exceptional attention to detail.
• Providing outstanding customer service and maintain effective working relationships with customers, supervisors and co-workers.
• Must be able to lift up to 50lbs
• Other duties and responsibilities may be assigned.

What AVW offers:

• Benefits - Medical, Dental and Vision insurance after 1 month of employment.
• Competitive pay
• Potential for growth within the company
• Paid Holidays
• PTO
• Overtime
• Day shift (work/life balance) Hours are 7am - 5pm Monday-Friday & Saturdays 7am - 12pm
• 401K

• Pay Range $18-$25/hr. Depending on experience.